Return/Refund policy

At Allstate Carship, we strive to provide exceptional service to our customers. However, we understand that circumstances may arise where a refund is necessary. Below is our comprehensive refund policy, outlining the conditions, process, and exceptions for refunds.

1. Eligibility for Refunds

Refunds are offered under the following circumstances:

  1. If we are unable to confirm a driver for the scheduled transport, customers are eligible for a refund.
  2. Customers are entitled to a refund if they cancel the shipment prior to the assignment of carriers.
  3. If unforeseen circumstances arise where drivers request a higher amount than the quoted price and the customer does not agree to the new price, we will provide a refund for the deposit.

Conditions for Refunds:

  • Refunds are only issued if the order has not yet been dispatched to a carrier.
  • Customers must not be engaged with any other broker while working with Allstate Carship. Under these conditions, refunds will not be provided.

Exceptions:
We exclusively offer auto transport brokerage services, and refunds are only applicable as outlined above.

2. Timeframe for Refund Requests

  • Refund requests must be made before the service has been utilized. Once the service has been completed, refunds are not available.
  • Refunds are typically processed within 5 to 7 business days after the request has been approved.

3. Refund Process

To request a refund, customers can contact us through the following methods:

  • Phone: Call our main company number for assistance.
  • Email: Send an email to info@allstatecarship.com to initiate the refund process.

Required Information:
Customers must provide their Order ID and a brief explanation of the reason for the refund request. If eligible, the refund will be processed within 5 to 7 business days.

4. Refund Method

  • Refunds are issued through the same payment method used for the original transaction.
  • No fees or deductions are applied to refunds if the customer is eligible.

5. Non-Refundable Services

  • We offer full refunds if the customer is eligible.
  • Refunds are not provided if the order has already been dispatched to a carrier or if the customer is working with another broker simultaneously.

6. Customer Communication

  • Our refund policy is clearly outlined in the contract customers agree to when placing their order. This ensures transparency regarding the situations in which refunds are applicable.
  • Customers are notified of the status of their refund request (approved or denied) via phone or email by their dedicated shipping agent.

7. Exceptions and Special Cases

We understand that unforeseen situations may arise. In such cases, we evaluate refund requests on a case-by-case basis:

  • Emergencies: Genuine emergencies may warrant special consideration for refunds.
  • Extenuating Circumstances: If customers experience unforeseen circumstances that significantly impact their ability to fulfill the agreement, we encourage them to contact us for discussion.
  • Disputes: In the event of a dispute, we are open to reviewing the case and finding a fair resolution.

Partial Refunds:
We do not offer partial refunds under any circumstances.

8. Additional Policies

  • Alternatives to Refunds: Customers may choose to reschedule their shipment for future use. If this option is not acceptable, we will proceed with processing the refund.
  • Legal or Regulatory Requirements: There are no legal or regulatory requirements that affect our refund policy.

This policy ensures clarity and transparency for our customers while maintaining fairness in handling refund requests. If you have any questions or concerns, please contact us at info@allstatecarship.com or call our customer service team.